1. Introduction
At LVLX, we respect your privacy and are committed to protecting the information entrusted to us.
This Privacy Policy explains how LVLX may collect, use, disclose, and protect information when you visit our website or use our services.
2. Information We Collect
Information You Provide
- Name
- Email address
- Telephone number
- Date of birth or age, where required
- Address and location information
- Appointment and booking information
- Information submitted through forms
- Payment and billing information
- Health and wellness information provided in connection with our services
Information Collected Automatically
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Website interaction information
- Cookies and similar technologies
3. Health Information
When you use healthcare or telehealth services, you may provide information relating to your health, medical history, symptoms, treatment, medications, or other health-related matters.
We use such information only for legitimate purposes connected with providing, operating, improving, securing, and administering our services and as otherwise permitted or required by applicable law.
4. How We Use Information
- Provide healthcare and related services.
- Schedule and manage appointments.
- Communicate with you.
- Respond to inquiries.
- Process payments.
- Improve our services and website.
- Maintain security and prevent fraud.
- Conduct analytics and internal operations.
- Comply with legal and regulatory obligations.
- Send service-related communications.
- Send marketing communications where permitted.
5. How We Share Information
We may disclose information to trusted service providers and other parties when reasonably necessary to operate our business and provide services.
- Healthcare professionals
- Technology providers
- Hosting and infrastructure providers
- Payment processors
- Communications providers
- Analytics providers
- Professional advisors
- Government authorities where legally required
6. Cookies
LVLX may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support relevant communications.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
8. Data Retention
We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:
- Access information we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Withdraw certain consents.
- Object to certain processing.
- Request restriction of processing.
- Request information about disclosures.
10. Children's Privacy
Our services are not intended to be used by children except where specifically designed and legally permitted for them.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make changes, we will update the "Last Updated" date on this page.
12. Contact Us
LVLX
23BMI Private Limited
Mumbai, Maharashtra, India
kuonallvlx.in